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Security and retention

How data is protected, how long it is kept, and how it is deleted.

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What bitHuman does with data that reaches it; what reaches it in each mode is on Data flows & privacy.

Security and access

  • In transit: encrypted with HTTPS/TLS; WebRTC media uses DTLS-SRTP. Provider keys you connect are encrypted at rest.
  • Access: organization roles (owner, admin, member), an audit-log API, API-secret rotation with immediate revocation, and scoped runtime and embed tokens so browsers never hold your secret (Organizations, API secrets).
  • Region: avatars in the bitHuman cloud render in the US.

The overview to share with your team is on bithuman.ai: security and privacy.

Retention and deletion

Deleting an agent deletes its records, including transcripts, and its model files (Agents).

Your content

bitHuman’s privacy policy says: “We do not use your content to train our AI models unless you explicitly opt in.” and “We do not sell your personal information.” For the EU AI Act, see our reading of Article 50.